East Coast Shipping

My experience with EC Shipping was one that I would not wish on anyone else .. from start to finish the experience was and continues to be a disaster. I had a simple request to a very common destination ( London UK) and they were completely unable to make it happen. In short my personal belongings were collected in New York City on June 30th with the understanding from the Company that they would reach their intended destination - London - in about 8 weeks maybe 10. In fact I did not receive my belongings until the second week of November.



I have hundreds of E Mails that have gone back and forth between Daniel in the EC office and me following up on simple questions that I never got a straight answer to and which in the end it was apparent that he told barefaced lies.


They had to confess that my belongings had not reached London at the end of September even though I had been informed prior that they were on a ship. Eventually some weeks later and with more lies they air freighted them to me, but at that stage the damage was done in terms of costs and stress incurred .


The stress and extra costs that the incompetence of this company has caused me I would not wish on anyone - moving is a stressful exercise and nothing that this company did exacerbated that stress in any way in fact quite the opposite.



Numerous call voice Mails and E Mails to the President of the Company went unanswered and she has never once apologized to me for the mess stress and expense that I have had to endure as a result of their incompetence.



They agreed to give me a partial refund at one stage and then never delivered on the promise..

So I hope that anyone who is considering using this company will think again once they have looked at this review, they do not deserve to be in business- AVOID.

Service cost: $3091

I give this company zero star because I do not suggest that anyone use this company - they do not care about your shipment at all and is not realiable.

I hired this company to move my boxes from North Carolina to Sydney Australia. My boxes DID NOT arrive in Sydney at the estimated time. We contacted Daniel and he kept telling us one lie after another. Many months later (more than six months), my brother who is in NC started helping us pursue the matter by investigating, calling and reaching out to OTHERS in the warehouse. Finally some other kind worker from the warehouse started searching for our boxes and finally found our boxes laying at a corner of the warehouse!! If not for my brother who was persistent and reached out to others - my boxes would never have been found! We were waiting for the boxes in Sydney in Stress.

The boxes finally arrived in Sydey- 1 year later!! My 6 month old baby is now 1.5 years old!! Half of the shipment items comprising baby items could no longer be used! Also, I have to make more payment for the Australian company receiving my shipment before I can collect my boxes. For some reason, the shipment arrived in Melbourne first before it got to Sydney further delaying the shipment. Yes - we received our shipment after ONE YEAR.

All they did was apologise. We received NO COMPENSATION in spite of insurance from the company. We experienced so much stress, frustration and inconvenience.

Move size: Partial Move Service cost: $2000

We have moved numerous times so we knew what to expect and how things are done by professionals. East Coast shipping were completely unprofessional and could not fulfill a single promise they made. This was an international move so everything had to be on time and coordinated with the local shipping container. The movers were scheduled to be at our house at 8:30am instead after chasing them down they finally showed up at just past 1pm. The move required at least 4 people and only 2 showed up. They showed up in a Enterprise rented truck with some boxes, we could have hired a couple high school kids to get this type of service. Clearly being late and without sufficient resources the packing took significantly longer rather than the day they promised. The following day the container failed to show up at 9am as promised so the movers then told us they had to leave (leaving us with a house full of boxes) to go to another job. We were then lied too & told this job when 30min away when in fact it was 3hrs away. We called East Coast shipping in a panic they then had to track down these movers as they also had no idea what was going on. They finally came back stinking of weed to load a container that showed up over 3hrs late. East Coast Shipping contracted our whole job out, they had no control or any standard of service. The move was completely chaotic and unprofessional, when we approached East Coast Shipping about this they denied any responsibility. They clearly took on a job they couldn’t handle simply to charge us over $7000 for sub standard service at best. I would recommend NEVER employing this company as you can’t trust who will show up to do the job, if they do or any guarantees they make.

Move size: 3 Bedroom Home Service cost: $7000

I moved my household goods from miami to london. The communications were poor. I was given no timelines. Once my items had been picked up suddenly I received no more responses apparently due to "deadlines" so my questions were ignored.
My paperwork was not handed over properly to Euro group - I had to re clarify my position and paper work for re importation to U.K.
When it came to payment I was sent an invoice with no timeline before my goods arrived.
Furthermore when my goods were in port and I tried to pay they were happy to accept card payment if I paid a 4% surcharge card processing fee which is illegal in the state of Florida. When I questioned this they told me it was written in their invoice therefore I had to pay it � I said no.. and they said in that case we take away the option for you to pay with card and can only pay by transfer ..
I would not accept this. The account person refused to ask their lawyer for qualifications nor get his manager involved. My goods are being held in port as he has not resolved this - shocking. Levying another erroneous feee (as others I have not mentioned had been removed that I complained about such as 75 dollars for filling in an insurance form..)
In court they will not win as it is state law on the erroneous card feee and then discrimination by removing the right to pay by card as he is now claiming my payment is late having never said that before!! And my response always being the same until it is onland through customs which I was paying them to manage I would not pay - so once through I said I would pay and they then play games and levy illegal fees
Daniel was the person dealing with my shipment.

Move size: 2 Bedroom Home Service cost: $2380

Do not consider East Coast shipping. This company is not trustworthy at all. My family and I wanted to move from Florida to Europe and trusted East Coast shipping with that move and all our belongings. All. Our whole household. Two months after they picked up our stuff from our home we were notified that all our belongings were stolen. A whole container. Everything was gone: furniture, TVs, bike, clothes, shoes, household supplies.. We had nothing left but those few things we had in our suitcase with us. About 9 or 10 other families were effected and had everything stolen. We didn’t even get the money from the insurance but a small amount. Nothing close to the damage. It was horrible and the worst thing that happened in our life. Family pictures, books, everything gone!

East Coast Shipping wasn’t much of a help or responsive. Everyone involved in this case assumed that this was an inside job!

A few months later we were notified that the police had found the stolen container in a park in Miami. Very few pieces (clothes and about 3 Tupperware containers) were found. But unfortunately East Coast Shipping wasn’t even able to send us that correctly. They sent us clothes from other families and were never able to fix that. Daniel never responded to our emails and no one else did either.

We are still suffering from that sometimes. You can replace clothes but other things are irreplaceable. Be aware! Rather choose a different company!

Move size: 2 Bedroom Home Service cost: $32000